Verint
The Customer Engagement Company
Overview
Verint is a leading provider of customer engagement software and services. For law-related companies, Verint offers a suite of tools for managing and analyzing communications data. This includes voice, chat, and text-based interactions. Verint's solutions help legal teams with compliance, security, and improving customer experiences.
Key Features
- Voice and Text Analytics: Analyzing communication data to extract valuable insights
- Automated Quality Management: Automatically categorizing and tagging interactions
- Fraud Detection: Identifying unusual patterns and potential fraud
- Integrations: Compatibility with multiple third-party tools
Integrations
Verint offers robust integration capabilities with various tools, providing a more extensive and connected platform for legal teams.
- 1. Microsoft Teams: Seamless integration with Microsoft Teams for efficient communication
- 2. Salesforce: Integration with Salesforce for comprehensive CRM data
Use cases
Verint is used in various law-related scenarios:
- Compliance monitoring: Verint helps legal teams ensure adherence to industry regulations and quality standards.
- Fraud detection: The platform's AI-driven algorithms identify unusual patterns and potential fraud.
- Customer experience analysis: Verint analyzes customer interactions to improve services and support.
- Process optimization: Legal teams use Verint to identify bottlenecks and inefficiencies in their processes.
- Risk management: Verint helps legal teams identify and mitigate potential risks in customer interactions.
Pricing model
Verint does not publicly disclose its pricing details. However, it offers different packages tailored to the specific needs of businesses. Free Trial: Yes, available upon request.
Pricing Tiers: Custom, based on the client's requirements.
User experience
While Verint offers powerful features and capabilities, it may require a learning curve for non-technical users. Best suited for legal teams with a technical background or support. Ideal For: Mid-sized and Enterprise legal teams focused on process optimization, compliance, and security.
Support
Verint provides extensive customer support through 24/7 availability, dedicated account managers, and knowledgeable representatives.
- 24/7 Support: Offering constant support for clients
- Dedicated Account Managers: Assigned to manage and support client needs
Security and Compliance
Verint maintains a strong focus on security and complies with industry-specific regulations, enabling secure handling of sensitive data.
- Data Security: Enterprise-grade encryption, secure data handling, and access control
- Industry Compliance: Assistance with legal and industry compliance regulations
Product images
Frequently asked questions
Verint offers voice and text analytics, automated quality management, fraud detection, and integration with various third-party tools.
Verint serves the legal industry, as well as others such as finance, healthcare, and hospitality.
Yes, Verint offers a free trial upon request.
Verint is ideal for mid-sized and enterprise legal teams focused on process optimization and security.
Verint offers customized pricing based on specific client needs.
Verint offers assistance with legal and industry compliance regulations, ensuring that companies meet necessary requirements.
Verint may have a steep learning curve for non-technical users.
Verint offers 24/7 support and dedicated account managers for client assistance.
Resources
Find other great tools
LegalBillReview.com
Results-Based Legal Spend Analysis by US Licensed Attorneys
BusyLamp
Legal operations solutions founded by lawyers. Keeping you connected, productive and informed.
iCertis
The global leader in AI-powered contract intelligence.
Berkeley Research Group
Intelligence that works.
Intapp
Intelligence Applied
UnitedLex
UnitedLex is a data and professional services company delivering value for legal and business.
IDC
Global provider of market intelligence, advisory services, and events for the IT, telecom, and consumer tech markets.
Omega 365
RMS
Alfresco platform
At Hyland, we see what's possible.
Elevate
Expert-led. Software-powered.
Bottomline
We make complex business payments simple, smart, and secure.
Hanzo
Technology that ediscovery, compliance, & governance teams use to manage enterprise collaboration data challenges.
Universal Contract Manager
Priori Legal
Changing the way in-house teams find & engage outside counsel (2023 New Law Company of the Year, Legalweek)
X1
Lightning Fast Access to Information for Compliance, eDiscovery, Investigations and Productivity
Ventiv Technology
Transforming the way businesses manage their risk and insurance information
UniPhi
Business software people want to use.
TeamConnect
TyMetrix
TRUCE Software
Helping people stay safe and productive with smarter mobile technology.
Thomson Reuters
Teramind
Talent Acquisition Institute
Sypro
Smarter. Simpler. Easier.
Stuart Maue Management
Summize
CLM with a difference.
Sterling Analytics
Spotdraft
Award winning, AI-driven, end-to-end contract automation platform for companies of all sizes
Splunk
The cybersecurity and observability leader
Sirion Contract Management
The global leader in AI-powered, enterprise-grade contract lifecycle management software.
Signable
Electronic Signatures for affordable, secure and easy document signing.Try our 14-day free trial!
Septeo Legal Suite
SAP Ariba
SAP Ariba helps companies buy smarter, sell faster, and manage cash better in the digital economy.
Robert Half
Robert Half is an Equal Opportunity Employer M/F/Disability/Veterans
Ricago
Integrated GRC Platform to help organizations understand, discover and mitigate risk of Non-Compliance
Optimus BT
Enterprise Class Cloud Contract Management Software for Azure and Office 365 Technologies.
Parrs & Cigars
Uniting Golf and Cigar Enthusiasts in a World of Luxury and Community
OpenText
The leader in Enterprise Information Management (EIM). We unlock the Information Advantage to deliver insight.
OpenSourceCM
Stay on top of your contracts
Norton Rose Fulbright
Law around the world
Netrix Global
Comprehensive Cybersecurity and IT Solutions Provider.
Mosaic Legal Ops
Professional, Technical, and Managed Services to energize teams, unify technologies and unleash opportunities.
LSG - Legal Solutions Group
Reduce ALAE and Improve Claims Outcomes | Legal Bill Review & Legal Ops Software
Logility
Reinvent supply chain planning.Deliver better business outcomes.
LogicManager
Litify
The leading end-to-end legal operating platform.
Lextree
Legito
No code automation platform designed for compliance, HR, legal, operations, procurement, sales and sourcing teams.
LegalSifter
Contract pain ... cured.
Legal Track
Legal Decoder, Inc
Legal and Liability Risk Management Institute
LawVu
The legal workspace for in-house legal teams.
Lawcadia
Lawcadia is an award-winning, end-to-end legal operations platform for high-performing in-house legal teams & law firms
Kroll
We are the leading independent provider of risk and financial advisory solutions.
KPMG US
KPMG LLP, the U.S. audit, tax & advisory firm, operates from 75+ offices and over 40,000 partners and professionals.
Juro
AI-enabled contract automation. Empower your team with Juro’s platform for creating, executing & managing contracts💪
Jatheon Technologies
Ironclad
Ironclad is the smart way to make and manage digital business contracts. Now powered by Ironclad AI.
ITSM Management
Intradyn
The Archiving and eDiscovery Authority -- Email, Social Media Content, TXT/MMS Archiving Solution.
IntelAgree
Your Contracts. Evolved.
IBM
HaystackID
HaystackID is a specialized eDiscovery services firm with a worldwide reach and a local expert touch.
Haystack Team
A modern intranet that makes big companies feel smaller.
Gimmal
Meet the market's only end-to-end information governance platform.
FTI Consulting
Experts With Impact
Formstack
Automate workflows, save hours, and deliver frictionless digital experiences with our workflow automation software.
Exigent Group Limited
We help legal departments & law firms transform the way they do legal.
Epiq Global
People. Partnership. Performance.
EMS1
The most trusted source for EMS industry news, analysis and product research.
DXC Technology
Delivering excellence for our customers and colleagues
Docusign
The way the world agrees
CyberVadis
Third-party cybersecurity evidence-based assessments
CyberSaint Security
The Leader in Cyber Risk Management
Contractpedia
Contract Wrangler
We automate the extraction and transformation of contract terms to accurate, actionable data to fuel process automation.
Concord
Where Agreements Happen™ #AgreeMore
COG LEGAL
We've delivered hundreds of millions in real and sustainable savings for clientson their external legal spend.
CloudNine
Data Discovery Software
Citrix
A Business Unit of Cloud Software Group. Empowering companies to deploy secure, remote apps & desktops at any scale.
Cicayda
Intelligently approaching complex legal discovery for better outcomes.
Cenza
Outsourcing provider of Corporate, Legal, Financial, CLM, AI and Machine Learning solutions
Business Legal Management
We help business owners and CEO’s navigate through legal issues.Big firm legal at a fraction of the price!
Brodies
Commercial insight, industry focus, international perspective - Enlightened Thinking from UK & leading Scottish law firm
BigHand
AMTDirect
Making lease accounting, compliance and lease administration easy to manage with our cloud-based software.
Abbyy
ABBYY puts your information to work.
Agiloft
The global standard in no-code contract lifecycle management (CLM) software.
Agiled
A1 Tracker
People Make Companies Great. Software Makes Companies Better.
Contracts 365
EY
EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets.