Verint
The Customer Engagement Company
Overview
Verint is a leading provider of customer engagement software and services. For law-related companies, Verint offers a suite of tools for managing and analyzing communications data. This includes voice, chat, and text-based interactions. Verint's solutions help legal teams with compliance, security, and improving customer experiences.
Key Features
- Voice and Text Analytics: Analyzing communication data to extract valuable insights
- Automated Quality Management: Automatically categorizing and tagging interactions
- Fraud Detection: Identifying unusual patterns and potential fraud
- Integrations: Compatibility with multiple third-party tools
Integrations
Verint offers robust integration capabilities with various tools, providing a more extensive and connected platform for legal teams.
- 1. Microsoft Teams: Seamless integration with Microsoft Teams for efficient communication
- 2. Salesforce: Integration with Salesforce for comprehensive CRM data
Use cases
Verint is used in various law-related scenarios:
- Compliance monitoring: Verint helps legal teams ensure adherence to industry regulations and quality standards.
- Fraud detection: The platform's AI-driven algorithms identify unusual patterns and potential fraud.
- Customer experience analysis: Verint analyzes customer interactions to improve services and support.
- Process optimization: Legal teams use Verint to identify bottlenecks and inefficiencies in their processes.
- Risk management: Verint helps legal teams identify and mitigate potential risks in customer interactions.
Pricing model
Verint does not publicly disclose its pricing details. However, it offers different packages tailored to the specific needs of businesses. Free Trial: Yes, available upon request.
Pricing Tiers: Custom, based on the client's requirements.
User experience
While Verint offers powerful features and capabilities, it may require a learning curve for non-technical users. Best suited for legal teams with a technical background or support. Ideal For: Mid-sized and Enterprise legal teams focused on process optimization, compliance, and security.
Support
Verint provides extensive customer support through 24/7 availability, dedicated account managers, and knowledgeable representatives.
- 24/7 Support: Offering constant support for clients
- Dedicated Account Managers: Assigned to manage and support client needs
Security and Compliance
Verint maintains a strong focus on security and complies with industry-specific regulations, enabling secure handling of sensitive data.
- Data Security: Enterprise-grade encryption, secure data handling, and access control
- Industry Compliance: Assistance with legal and industry compliance regulations
Product images
Frequently asked questions
Verint offers voice and text analytics, automated quality management, fraud detection, and integration with various third-party tools.
Verint serves the legal industry, as well as others such as finance, healthcare, and hospitality.
Yes, Verint offers a free trial upon request.
Verint is ideal for mid-sized and enterprise legal teams focused on process optimization and security.
Verint offers customized pricing based on specific client needs.
Verint offers assistance with legal and industry compliance regulations, ensuring that companies meet necessary requirements.
Verint may have a steep learning curve for non-technical users.
Verint offers 24/7 support and dedicated account managers for client assistance.
Resources
Find other great tools
Tonkean
Enterprise intake orchestration powered by AI
Axiom
Where legal teams can find the right talent for everything from routine in-house tasks to complex outside counsel work.
Consilio
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services.
Xakia
EMC
Gatekeeper
Trackado
Contract management made easy!
Knovos
Power Over Data
ContractAwesome
Efficient Contract Management Software
TruOps Cyber Risk Management
TruOps is a powerful GRC platform that transforms traditional siloed risk functions into a Risk Operations Center.
Mitratech
Mitratech is a trusted, global technology partner empowering corporate legal, risk; compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration; visibility across their organization.
CSC Global Financial Markets
CSC is a leading provider of specialized administration services. We are the business behind business. For more than 120 years, CSC has offered dependability without compromise.
iManage
iManage enables the world’s leading enterprises to manage information more efficiently and securely, and leverage knowledge resources to drive better business outcomes. More than one-third of the Fortune 100 companies rely on iManage every day.
Onit
Global leader of enterprise workflow solutions for legal, compliance, sales, procurement, IT, HR, and finance.
Exterro
Exterro creates software to help companies address their data privacy, compliance, and litigation risks more effectively
Morae
Morae is the global leader in digital and business transformation for law firms and corporate legal and compliance departments. Thrive in times of change with legal and compliance solutions built for you.
Wolters Kluwer ELM
Market-leading legal spend and matter management, contract lifecycle management, AI-powered Legal Bill Review and analytics solutions.
Josef
A no-code legal automation platform used by the world’s best in-house teams to automate day-to-day tasks.
Neota Logic
Leading no-code platform for the intelligent automation of processes, documents, and expertise.
Malbek
Malbek is today’s most modern, cutting-edge CLM solution with a proprietary AI core that empowers the enterprise to do more with less.
SimpliContract
A SaaS-based and AI-powered (NLP; OCR) end-to-end enterprise contract lifecycle management (CLM) platform that supports both buy and sell-side contracts.
Evisort
The next generation of AI-powered contract intelligence. Helping the business world make and keep its promises.
Brightflag
Your AI-powered partner for legal-ops excellence.
Dazychain
Legal operations management software helping in-house legal work better together. People, matters and insights all in one place.
Aavenir
Aavenir SaaS-based source-to-pay solutions are powered by the most advanced cloud-based ServiceNow platform that delivers unified digital workflows to create great experiences and unlock productivity for approximately 5,400 enterprise customers worldwide, including Fortune 500 companies.
CobbleStone Software
CobbleStone provides award-winning contract lifecycle management software (CLM).
Logikcull
Logikcull is powerfully simple, 100% DIY eDiscovery software for modern legal teams.
Pramata
Pramata makes contract management effortless for B2B companies, with the first contract repository as a service. The only radically simple contract lifecycle management platform that takes care of the heavy lifting.
Knowable
Knowable is the world leader in contract data management and analytics, helping enterprises easily understand the opportunities and commitments in tens or hundreds of thousands of legal contracts.
ContractPodAi
Leader in contract lifecycle management supports all in-house legal team needs with One Legal Platform.
Contract Logix
The leader in intelligent contract management software that provides all the right tools and integrations your legal, finance, procurement, and sales teams need to mitigate risk, ensure compliance, and finalize business faster than ever.
JusticeBid
JusticeBid helps legal operations teams save time and money in sourcing legal services activities using their robust RFP/e-auction SaaS technology. Drive AFAs. Control Costs. Increase Diversity. Simplify Process. We Do Heavy Lifting So You Can Focus on What Matters.
Checkbox
Automate legal processes and service delivery using a simple no-code, drag; drop builder.
LeGuard
LeGuard’s products capture the activity and accruing costs of your outside counsel, vendors, and internal team members live as they perform their work. LeGuard’s communication and transparency tools provide actionable data and analytics for instant reporting and more effective work at a lower cost.
Outlaw
Fundamentally powerful, radically easy, Outlaw’s contract management platform adapts to you for rapid adoption. Our intuitive, advanced platform unifies contract generation, document automation, in-app collaboration; negotiations, and a smart repository into a single user experience. Whether it's high volume, high velocity, high variability work, thousands of customers rely on Outlaw to accelerate contract turnaround time, unlock contract metadata and simplify complex legal workflows.
Banyan RFP
A combination of expert consultants and an intuitive cloud-based platform, BanyanRFP makes the RFP process painless. BanyanRFP flexes to its clients' needs helping with matter-level RFPs, practice area panel updates, significant convergence projects and reverse auctions.
NetDocuments
Enterprise content management in the cloud. One platform. Unlimited possibilities.
MyLegal
The demands on legal departments have never been greater. How can you flatten the hiring curve and reduce departmental costs, while at the same time deliver excellent service to employees and vendors? How do you keep your staff happy and motivated? How does your in-house legal department build a reputation for operational excellence with an ever-increasing workload and limited resources? This is where MyLegal comes in.