Chief Legal and Human Resources Officer

Job Description:

The Chief Administrative Officer (CAO) is responsible for the management of administrative operations of the Company. Under the general supervision of the President, the CAO is responsible for a broad range of policy-level administrative leadership for the Company as well as oversight of human resources, legal, regulatory compliance, and internal communications. The CAO will be a strategic leader with proven expertise in managing administrative operations, driving organizational efficiency, and fostering a culture of excellence. They will play a pivotal role in shaping the administrative landscape of our company and contributing to its overall success by employing advanced analytical techniques to drive strategic decision-making.

​

​

Major Duties and Responsibilities:

• Responsible for directing and executing programs and processes designed to improve administrative operations or resources.
• Provides expert advice in a wide variety of administrative areas such legal, compliance, and human resources.
• Identifies and develops methods to resolve organizational administrative problems or cope with issues which directly affect the accomplishment of goals and objectives. Serves as an expert on the development and implementation of major administrative policies and requirements.
• Collaborate with HR leadership to align HR strategies and initiatives with the overall organizational goals and objectives, and ensure efficient functioning of HR operations in the organization.
• Collaborate with HR to identify and implement technology solutions to streamline HR processes and enhance efficiency.
• Oversee HR’s administration of employee benefits programs, including health insurance, retirement plans, and other employee perks, ensuring competitiveness and compliance.
• Establish and monitor key performance indicators (KPIs) and metrics to assess the effectiveness of HR programs and initiatives, driving continuous improvement and supporting the organization’s goals.
• Drive greater performance through system-thinking and creativity to create the ideal employee and customer experiences by continuously improving quality metrics, employee engagement, expense reduction, managing staffing ratios, productivity and service line growth and expansion.
• Working in a team with top-level executives to devise strategies and policies to meet corporate goals and objectives.
• Managing the day-to-day operations of various departments, HR, Legal and Internal Communications.
• Interfacing / directing legal, audit, compliance, budget, and resource development.
• Analyzing audit reports and formulating improvements to departmental workings.

​

​

EDUCATIONAL QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in business, finance, accounting, or other related field required
• Master's degree in a related field may substitute for required experience, J.D., M.B.A.
• Seven (7) years of progressive leadership experience, with at least 3 years of experience in a highly-regulated industry.
• Exceptional communication, leadership, relationship-building, mediation and negotiation skills
• Strong commitment to customer service and excellence
• A driver of change, able to manage conflict in an adaptive and agile manner