Sr. Strategic Operations Manager, Commercial Operations

About The Role

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•  Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally every night, to ordering groceries during a global pandemic, to delivering a bottle of wine to a special someone.  
•  The Commercial Operations team is tasked with scaling impactful projects that serve the needs of our commercial teams (Sales and Account Management).  
•  Within Commercial Operations, our Account Management Operations team focuses on empowering every Account Manager to manage and grow their book of business by providing self-serve tooling, data and strategies that allow them to focus on the right things and multiply value within the Account Manager Merchant relationship. By joining this team, you will have the unique opportunity to directly shape the present and the future of the Account Management  

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What You'll Do:

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•  Scale best practices across the US&C region and bring to the table new ideas and methodologies to prioritize the work of our Account Management force, both in their day-to-day, as well as with an outlook for the medium and long term by coming up with models and principles that will allow AMs to focus on what matters the most.  
•  Understand the entire end-to-end Account Management process, introducing toolkits and frameworks to manage their Book of Business at scale while implementing and streamlining processes like the Seller-to-Account Manager handover one, with the ultimate objective of increasing Account Managers impact and productivity.  
•  Bring the voices of both the Enterprise and SMB Account Management team into our central Strategic Ops team and other organizations, offering insight on how to optimize our account management workflow.  
•  Collaborate and closely partner with Sales Operations, Territory Operations, Merchant Operations, Strategy & Planning, Community Operations, Finance, Business Systems, Product, Legal/Compliance to ensure the success of each initiative.  
•  Scale best practices across the US&C region and bring to the table new ideas and methodologies to prioritize the work of our Account Management force, both in their day-to-day, as well as with an outlook for the medium and long term by coming up with models and principles that will allow AMs to focus on what matters the most.  
•  Understand the entire end-to-end Account Management process, introducing toolkits and frameworks to manage their Book of Business at scale while implementing and streamlining processes like the Seller-to-Account Manager handover one, with the ultimate objective of increasing Account Managers impact and productivity.  
•  Bring the voices of both the Enterprise and SMB Account Management team into our central Strategic Ops team and other organizations, offering insight on how to optimize our account management workflow.  
•  Collaborate and closely partner with Sales Operations, Territory Operations, Merchant Operations, Strategy & Planning, Community Operations, Finance, Business Systems, Product, Legal/Compliance to ensure the success of each initiative.  

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Basic Qualifications:

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•  4+ years' work experience in Commercial Operations, Business Operations, AM Management, Consulting or Program Management  
•  Advanced Excel and data management skills  
•  Proficiency with Salesforce  
•  Proficiency with SQL  
•  Bachelor's Degree  

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Preferred Qualifications:

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•  Experience with Sales GTM - acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets  
•  An ability to build deep cross-functional relationships across a broad organization, foster a warm and collaborative work environment, and understand problems from diverse perspectives  
•  Exemplary problem solving experience and best practice application  
•  Ability to thrive in a fast-paced and ambiguous environment  
•  Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines  

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For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year. For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.