Senior Director Legal Operations & Strategic Enablement

Job Description

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The Senior Director of Legal Operations & Strategic Enablement is a trusted member of the Legal Affairs and Policy Senior Leadership Team who serves as a strategic thought partner and change agent for the Chief Legal Officer and the SVP of Legal Affairs. This role is responsible for a wide range of functions supporting departments across the Legal Affairs Division, responsible for driving execution of the division's long term strategic priorities, allowing departmental leadership to focus on delivering best in class services to the enterprise. Responsibilities in this position include leading strategic divisional and departmental initiatives to design and improve processes, identify and implement solutions to resource and prioritization issues, and manage programs and projects related to reporting and insights from the larger Legal Affairs Division portfolio of matters. This leader of the Legal Operations function will work to develop strong and productive relationships across the enterprise to influence and inform the allocation of resources across the division toward the various strategic needs of the enterprise.

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Responsibilities

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• Oversees a team of legal operations and strategy enablement professionals dedicated to assessing and improving the operational functionality of the Legal Affairs teams (Legal, Risk, Ethics and Compliance, and Public and Government Affairs) and identifying, translating, and executing strategies or operational divisional objectives. 
• Takes a leading role in driving culture change in the Legal Affairs and Policy Division focused on delivering as One Division proactive, value add, services with a client-oriented focus, stimulating innovation enterprise wide and fosters a positive and inclusive legal culture that promotes collaboration, diversity, and continuous learning. 
• Establishes a cross-divisional operating model for Legal Affairs to guide the organization by developing and supervising cohesive strategic plans, streamlining workflows, and developing an operational roadmap focused on enhancement and alignment to organizational priorities and risk mitigation. 
• Partners with CLO, and SVP of Legal Affairs, as well as FP&A and departmental leadership, on budgeting and forecasting process for the legal affairs division. 
• Exerts influential leadership to ensure understanding and connection across functions to help determine dependencies, impact, and building of new capabilities. Focuses on maturing business capabilities and processes which will be used as inputs when partnering with Business Quality and Product Management in the execution and prioritization of optimization initiatives against Enterprise efforts. 
• Manages special projects and initiatives on behalf of the Chief Legal Officer or SVP of Legal Affairs, focusing on operational effectiveness and engagement of key stakeholders through strong influential leadership. 
• Works with cross functional leaders to establish and measure Key Performance Indicators (KPIs), SLAs, and financial targets. Develops and enforces budget governance standards to ensure fiscal responsibility within the Legal Affairs Division recommending how to optimize external and internal spend by identifying opportunities for efficiency to ensure optimal utilization of resources cross departmentally. 
• Provides expert and strategic support and act as a key advisor to the Legal Affairs Senior Leadership Team to create, establish and communicate a constantly evolving long range strategy for Legal Affairs. Partner with Communications to drive the sharing and realization of long-term legal vision, change management, and operational initiatives not only within the team, but with the broader organization. 
• Promotes and facilitates diagnosis of workflow impediments and other wastes through the Legal Affairs and Policy function and works with Enterprise Quality on solutions or tools to eliminate them. 
• Utilizes data analytics and market insights to drive informed decision-making and translate metrics into a meaningful story that can be effectively communicated with executive level leadership. 
• Performs other duties as requested or assigned. 

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Qualifications

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• 12+ years of related experience with a Bachelor's degree; 3+ years in a leadership role. 
• Strong verbal and written communication skills and willingness to lead as a change agent. 
• Experience developing strategic planning materials that required consensus gathering and collaboration from multiple stakeholders. 
• Strong partnering and influencing skills. 
• Ability to multi-task in a complex and fast-paced inter-disciplinary legal environment. 
• Ability to convey information in a clear, concise, and logical manner. 
• Ability to maintain confidentiality of highly sensitive information. 
• Skillsets in people leadership, team building, staff development, and mentoring across reporting lines. 
• Excellent prioritization, problem solving and organizational skills. 
• Ability to exercise a flexible and curious mindset. 
• Demonstrated ability to independently move projects forward by gaining support from others and proactively going the extra steps to produce meaningful results. 
• Ability to deliver outstanding customer service and stand in the shoes of the client to understand needs and pain points. 
• Future oriented with a demonstrated ability to forecast future needs and consequences and communicate and inspire a shared purpose and advance goals and priorities. 

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Base Pay Information

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The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $140,700 to $305,000

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Additional Information

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Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

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• Competitive base and incentive pay 
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Please note, Delta Dental will not sponsor applicants for work visas for this position.

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About The Team

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At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

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We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

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Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

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Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

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The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

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Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

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Proof of eligibility to work in the United States must be provided if selected for hire.

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• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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