Legal Services Manager

Senior Legal Services Manager - Global Law Firm Dublin

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The primary purpose of this role is to increase awareness to drive adoption of the firms Managed Legal Services Solutions in Dublin. The MLS Manager will be responsible for activities and communications necessary to raise appropriate awareness of the offerings to increase adoption, helping to win work with clients and managing and influencing significant internal and external clients.

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The MLS Manager will work closely with regional leaders, lawyers, and business partners to convert strategy into specific functional plans and to ensure that the region maximises the use of solutions available (LPM, Legal Delivery Centre and Legal Tech in particular) to optimise the way our legal teams operate.

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The MLS Manager will be the face of and will be the “go to” for any relevant enquires and opportunities within the region. They will integrate themselves within practice groups to gain an understanding of the support required and identify opportunities.

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The MLS Manager is a client facing role with responsibility for delivering legal products and services directly to internal and external clients. They must have significant experience and be competent in delivery of legal services. The MLS manager will be responsible for the delivery of the overall strategy in Dublin and also the on project, client facing and chargeable delivery of the appropriate deliverables (e.g. – project management of significant in country matters and/or legal operations consulting) They will be responsible for pitching solutions directly to clients developing their own independent workstream over the short, medium and long term in the region while working independently with clients in high-risk environments.

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Key areas of responsibility:

• Responsible for a driving adoption of legal services across named groups and sectors in the relevant location and region, converting strategy into specific functional plans;
• Act as an ambassador for dealing with initial enquiries from lawyers and clients and proactively spotting opportunities;
• Deliver training and workshops to promote and increase awareness of the service offerings;
• Introduce new working efficiencies and develop improved processes, tools and systems across the location/region;
• Responsible for producing a catalogue of case studies;
• Support and influence Senior Partners and stakeholders to successfully deliver projects;
• Identify new opportunities via the stakeholder network;
• Consultancy role in work product re-engineering;
• Identify and propose to the central management team any future needs and identified improvements to the firm's systems and approach;
• Act as an ambassador internally and client-facing.

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Skills, experience and characteristics:

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Technical:

• Strong stakeholder management skills with an ability to influence and build lasting relationships with senior stakeholders;
• Ability to independently and proactively troubleshoot and problem solve;
• Experience in confidently delivering presentations, training and pitches to internal stakeholders and clients;
• Sophisticated understanding of Law Firm operations;
• Good knowledge of local practices and key sectors across the region;
• Analytical and strategic mind set; financially aware and numerate;
• Competent with technology, being able to use various other IT tools to support efficient working processes;
• Excellent written and verbal communication skills (fluent written and spoken in English is essential;
• MBA or similar qualification is an advantage but not essential;
• Prince 2 or similar qualification is an advantage but not essential;
• Having worked "client side" is an advantage but not essential.

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Behavioural:

• Excellent leadership skills and a motivated self-starter;
• Strong communication skills and excellent presentation skills;
• Excellent ability to build and maintain stakeholder relationships;
• Strong ability to analyse fast moving scenarios and make well considered decisions independently;
• An ability to retaining detail as well as consider the big picture;
• Collaborative and team based approach;
• Customer focussed with desire to improve working practices;
• Analytical and strategic mind set and effective problem solver;
• An ability to quickly prioritise between competing demands; and
• Maintain poise and patience under pressure.