Legal Practice Operations Manager
Job Description:
Focused on labor and employment law since 1958, Jackson Lewis P.C.’s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged, stable and diverse, and share our clients' goals to emphasize inclusivity and respect for the contribution of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.
Job Summary (basic Description)
Focused on identifying, developing, and implementing process improvement initiatives to streamline the work allocation process, the Legal Practice Operations Manager will be responsible for supporting the design and optimization of the attorney case assignments. The Legal Practice Operations Manager will assist with documentation of existing processes, creation of business requirements, and develop/ analyze the work allocation experience by designing and monitoring reports to track efficiency, compliance and utilization. The Legal Practice Operations Manager will interact with members of the talent, finance and IT teams as well as partners across Business Services and the firm to evaluate and improve internal processes with a focus on automating, simplifying, and reducing case assignment times, while improving the quality of service and work allocation experience for attorneys. This role will lead initiatives to improve current process, introduce automation and data analytics, create training and reporting to support the case staffing process with the goal of providing exceptional experiences to our internal and external clients.
Essential Functions
- Support the Work Experience team in developing a process to effectively manage the attorney work allocation lifecycle by focusing on efficiency and consistency
- Proactively identify process design opportunities and implement changes to drive quality staffing outcomes
- Design processes that focus on effective case management and timely assignments; ensuring quality and providing growth and learning or mobility opportunities for attorneys.
- Leverage data analytics and automation to create robust reports and dashboards that monitor case staffing processes and outcomes. Leverage reports to support day-to-day operations and develop planning and prediction capabilities; support internal stakeholders reporting and analysis needs.
- Manage relationships with other business services departments and internal clients.
- Actively participate in relevant projects by completing and maintaining project documentation, managing project scope and timelines, determining daily priorities, and ensuring efficient and on time delivery of milestones.
- This role will develop a process that will enable our case staffers and others to streamline the workflow of attorney assignments.
Qualifications/Skills Required
- Minimum 5 years of process design and improvement experience with a focus on data analytics, compliance and quality control.
- Proficiency in Microsoft Office Suite with strong excel skills required.
- Ability to collect and analyze data and synthesize process inputs.
- Work both independently and collaboratively in a team environment.
- Ability to proactively approach challenges with a problem-solving mentality.
- Strong written and verbal communication skills; ability to understand impact to business objectives and financial KPIs.
- Maintain a positive attitude and the ability to be flexible with different projects/workload.
- Excellent organizational, time management and interpersonal skills.
- Solid reporting, math, and data entry management skills.
- Superior attention to detail.
- Ability to report research results accurately.
- Law firm experience and understanding of legal case staffing procedures is a plus
- Case staffing/organization planning experience is a plus; experience with case staffing tools is a plus.
- Data Analytics/Process Improvement function experience is required
- Litify software experience a plus.
Educational Requirements
- Bachelor’s degree in data analytics, business administration or related field.
For New York, the expected salary range for this position is between $117,000 and $131,000. The actual compensation will be determined based on experience
and other factors permitted by law.
Jackson Lewis understands that embracing our differences makes us a stronger, better firm. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.
