Legal Operations Manager

Job Description:

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.  

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We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

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Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

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This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

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Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.  

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If that sounds exciting—and the job description below feels like a fit—we really should start talking.

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About Our Legal Team

BetterUp’s Legal Team acts as talented lawyers, strategic partners, ethical advisors and innovators. We help BetterUp navigate complex, cutting-edge legal challenges—including novel issues in AI and emerging technologies—with clarity, creativity, and a deep sense of responsibility aligned with our core values: Courage, Craftspersonship, Playfulness, Grit, Empathy, and Zest.

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We proactively collaborate with all BetterUp teams to thoughtfully assess new products and technologies from ideation to launch.We analyze potential legal and safety risks, develop robust regulatory compliance strategies, and lead governance initiatives to maintain our commitment to ethical innovation.

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By consistently demonstrating courage and grit, we tackle complex issues head-on, helping BetterUp teams make informed, values-driven decisions. We apply meticulous craftspersonship to scale our legal operations, designing innovative processes and structures that empower our teams to move quickly, responsibly, and confidently.

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We deeply value diverse perspectives, knowing they fuel our ability to navigate challenges creatively, deliver exceptional guidance, and support BetterUp’s mission to help individuals worldwide live with greater clarity, purpose, and passion.

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The Opportunity

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• We are seeking an innovative Senior Legal Operations Manager to streamline and optimize the Legal Team through strategic deployment of AI and cutting-edge legal technologies and to project manage delivery of transformational projects for our teams and our members. In this critical role, you’ll enhance operational efficiency, automate processes, and serve as a key partner across BetterUp’s dynamic, rapidly scaling organization.

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What You’ll Achieve

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• AI & Legal Technology Implementation:  
• Lead the evaluation, adoption, and implementation of advanced legal technology solutions, emphasizing AI-driven platforms and automation tools to optimize legal workflows.  
• Develop strategies to leverage generative AI, contract lifecycle management (CLM) software, e-billing systems, and compliance automation tools to increase efficiency and accuracy.  
• Strategic Operations:  
• Collaborate with the General Counsel and stakeholders across BetterUp to integrate innovative technology solutions, streamlining workflows and enhancing cross-departmental collaboration.  
• Proactively identify and deploy opportunities for process automation and operational improvements within the Legal Department and XFN in particular with Finance and HR.

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• Project Management & Collaboration:  
• Manage and execute legal department projects focused on digital transformation and AI integration, ensuring alignment with organizational goals.  
• Act as the primary liaison between Legal and Technology teams, advocating for efficient tool adoption and promoting company-wide tech-driven initiatives.  
• Develop KPI’s and dashboards to track effectiveness and progress.

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• Operational Excellence:  
• Establish metrics and analytics to measure and demonstrate the impact of legal technology solutions.  
• Provide ongoing training and support to the Legal Team on new AI-powered tools and platforms.

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What We’re Looking For:

• 5+ years in legal operations or related roles, emphasizing legal technology, AI implementation, and operational automation within a corporate legal environment.
• Proven experience in identifying, implementing, and managing AI-based solutions and legal technology platforms (e.g., CLM, e-billing, compliance automation).
• Deep understanding and passion for AI technology and innovation in legal operations.
• Strong project management, communication, and analytical skills to effectively drive adoption of tech solutions.
• Ability to build consensus and collaboratively implement new technologies across diverse teams.

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Benefits

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At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

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• Access to BetterUp coaching; one for you and one for a friend or family member  
• A competitive compensation plan with opportunity for advancement  
• Medical, dental, and vision insurance  
• Flexible paid time off  
• Per year:  
• All federal/statutory holidays observed  
• 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)  
• 5 Volunteer Days to give back  
• Learning and Development stipend  
• Company wide Summer & Winter breaks  
• Year-round charitable contribution of your choice on behalf of BetterUp  
• 401(k) self contribution  

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We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

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BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

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The base salary range for this role is $97,000 - $152,000.

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Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co