Legal Operations Analyst II
The Job Description
This position is a hybrid role requiring employees to work from our headquarters location in Seattle, WA every Tuesday and Wednesday, and remote all other days.
Redfin is redefining real estate in the consumer’s favor by combining our own technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you’ll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us.
As Legal Operations Analyst II
At Redfin, you’ll help us support the Redfin Legal on various day-to-day matters. You will partner with the legal operations team in implementing systems and processes to manage workflows more effectively.
The Role
- Provide proactive day-to-day support to Redfin's legal team
- Screen incoming legal requests internally through Zendesk and assign to the right lawyer
- Manage and maintain legal matters in Brightflag, including summarizing complaints and demand letters, and creating a corresponding Brightflag matter
- Implement the terms of Redfin’s Outside Counsel Billing Guidelines and work with law firms and our finance team on invoice payment status and monthly accruals.
- Create and manage legal holds in Exterro, as well as other eDiscovery-related assignment
- Prepare and track settlement, referral fee, legal vendor and customer concession check requests via Coupa
Desired Skills & Experience
- A Bachelor’s degree and 2+ years of providing legal support in a fast-paced environment. Previous experience in a legal setting is a plus.
- Detail Oriented. You have outstanding organizational skills, reading comprehension and follow-through
- You produce results! While people are talking theory, you’re taking action
- You have an ability to remain calm under pressure, handle multiple tasks, and manage changing priorities
- You have a passion for providing excellent customer service. You are comfortable writing an email or hopping on the phone to provide friendly, concise, and professional service
- You love efficiency and process improvement. You focus on working smarter, not harder
- Team Player. You enjoy collaborating with your teammates to problem solve on the tough issues
The compensation information
is provided in compliance with job posting disclosure requirements in Hawaii, Colorado, New York, New Jersey, Washington, and California.
Base Pay Range: $65,500.00 - 98,100.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity.
Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match.
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the San Francisco and Los Angeles Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.
Redfin accepts applications on an ongoing basis.
