Legal Client Operations Manager
Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
Schedule: 8am to 4pm EST
The Manager - GO Creative Client Services is a key role within the GO Creative business unit. This position will be responsible for championing key initiatives in customer service, technical training, general employee development and direct supervisory responsibilities. This role will support day-to-day operations across their assigned group, assuring a high level of service and quality for all customers. This individual will work closely with the Operational Leadership team to create, manage, and achieve annual budget targets.
Responsibilities
- Supporting full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning).
- Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns
- Create strategy to develop high performing teams, coach and train team members across the entire organization
- Collaborating with the General Manager and Account Manager to develop strategy, best practices and standard operating procedures across the entire operation
- Developing and maintaining relationships with clients as necessary
- Support team in developing and executing service improvement plans in response to client satisfaction feedback
- Providing strategic planning to maintain high standards and streamline processes
- Participate in the preparation of annual budgets, forecasts, and capital project requests
- Monitoring financial targets and ensure they are achieved on a monthly basis
- Providing support for new client discovery / onboarding efforts, and specialty projects as required
- Maintaining open communication with employees, managers and clients
- Complete other duties as assigned
Qualifications
- Bachelor's degree in area relative to the business
- Minimum 5 years of experience in an Operational Management role in a similar client facing position
- Enthusiasm, aptitude, organizational skills and a willingness to learn
- Strong reasoning and problem-solving skills
- Excellent verbal and written communication skills
- Ability to interact with client and team members in a professional and respectful manner
- Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
- Microsoft Office Specialist (MOS) Certification preferred
- Strong technology background with project management experience
- Proven experience building strong, cohesive and high-performing teams through effective motivation and coaching methods
- Proven experience leading, developing and training staff
Additional Information
The national pay range for this role is $74,600 - $132,500 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
#GOC
RRD is an Equal Opportunity Employer, including disability/veterans
