Contract Operations Manager

About VIP Hospitality LLC

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Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

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About The Role

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• This role is all about coordinating, collaborating, cooperating, and communication. If it seems like that is a lot of CO's, that's because it is Contract Operations! Servicing our client's needs and best interests is at the core of what we do; and while Sky Harbor International Airport is among the busiest of America's international airports, our goal is to also make it the friendliest. Airports never close, so those in this role will be expected to be available to respond to emergencies related to our client and our team which may include nights and weekends.

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What You'll Do

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• You will lead a team with two purposes, one team is dedicated to providing consistently friendly and professional information and wayfinding services to airport guests and stakeholders, and the other team is dedicated to coordinating the Navigator Program under the guidance of the City of Phoenix by supporting Sky Harbor's outstanding Navigator and Navigator Buddies volunteers. These teams will act independently and yet in unison toward common goals and objectives.
• You will be involved in contract management: meeting with contract administrators and other airport stakeholders, identifying and managing relationships with suppliers and vendors of products and services needed in fulfilling contract and administrator requirements and expectations, maintaining records and preparing invoices, handling local accounts receivable, involvement in nearly every aspect of the employment life-cycle from recruiting through to offboarding, and preserving and continuously developing a positive, engaging, and constructive work environment.

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Qualifications

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Minimum Qualifications:

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• The ideal candidate will have 3-5 years minimum of management experience at a large international airport with the airport authority, airlines, or third-party contractor.
• A 4-year degree in management or other business, airline or hospitality program  
• A sense of leadership that spans transformational, servant, adaptive, delegative and transactional styles.

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Preferred Qualifications

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• Prior experience related to volunteer management or handling event/music programs.
• Conversational to fluent Spanish language skills.