CDD Operations Manager

At Mews we’re evolving from a Know Your Customer team to a comprehensive Anti-Money Laundering team. To help us do this, we’re looking for an experienced CDD Operations Manager who can deliver this evolution over the next 12-18 months, with a focus on daily operations management within the context of change initiatives and top down strategy delivery. This will include setting up some teams and processes from scratch and delivering on-the-job training on best practices, new ways of working, and new processes to the team. 

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✅ Your mission, should you choose to accept it:

Process development and daily operations :

• be responsible for managing the operations of the following AML risk management workstreams, noting that some of these workstreams are not yet in place; KYC, lifecycle management – periodic and event driven reviews, remediation projects 
• be responsible for the teams within these workstreams, using data and other qualitative insights to direct you to where/how their work can be made easier, and to manage their capacity 
• actively engage in daily operational processes, especially when you first join, in order to develop a detailed understanding of processes already in place, and develop detailed insights for process enhancement 
• be project manager on the company’s annual enterprise-wide risk assessment, responsible for its execution, and a key stakeholder to its design. 

Training and leadership:  

• provide hands-on support, using it as an opportunity to lead by example in operationalising process and aligning it with policy and best practice. The team will look to you to enable their development opportunities and you recognize the significance of day to day informal training alongside formal development and external training opportunities 
• be the bridge between the 2024/25 strategy and daily operations, identifying the operational steps needed to deliver strategy and setting the team’s focus and priorities accordingly 
• be a spokesperson for the team; escalating issues when something isn’t going as it should and representing the team’s where there are conflicting viewpoints or priorities 

Policy and governance:  

• Use internal data insights and external factors to form views on risk trending, identify strategic opportunities (or gaps) and present these analyses in a structured way to leadership 
• Contribute to creation of governance frameworks, including writing policy and procedure documents, the latter with the support of the process experts in your team; your prior experience doing the same in other organisations ensures this can be done in a consultative but efficient way 

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🤝️ You’ll be a great fit if you bring a few of the below with you

• A bachelors degree, preferably in criminology, financial crime, law or another related field 
• At least 8 years experience in AML risk management, including prior experience as an AML or other compliance operations lead 
• Demonstrated experience implementing new processes from scratch 
• Strong policy and procedure drafting skills, second line of defence experience is desirable 
• Prior experience in developing training materials, delivering (informal) seminars or training sessions 
• Have prior experience working in an environment of change (perhaps in a start up or scale up) and to some extent being the change-maker